Shipping policy
Shipping Policy – Nuts Factory
Last updated: 08/17/2026
Thank you for shopping with Nuts Factory! Our goal is to get our snacks to you as quickly and reliably as possible. Below are the details of our shipping policy.
Shipping Areas
We currently ship to addresses within the contiguous United States only (the 48 contiguous states). If your order needs to be delivered to Alaska, Hawaii, or a PO Box, please contact us before placing your order to confirm availability and shipping cost.
At this time, we are unable to ship outside of the United States.
Order Processing Time
All orders are processed and packed within 1–2 business days of being placed (excluding weekends and public holidays). Once packed, the order is handed off to the carrier and transit time begins.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Options & Costs
| Shipping Method | Delivery Time (after processing) | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $10 |
| Express Shipping | 1–2 business days | $15 |
| Standard Shipping | 3–5 business days | Free on orders over $59 |
- Free shipping is automatically applied at checkout on orders totaling $59 or more (before tax), and is delivered via Standard Shipping.
- If you'd like to upgrade to Express Shipping even when your order qualifies for free shipping, you can select that option at checkout for the applicable additional cost.
The delivery times listed above are transit time in addition to order processing time (1–2 business days), not inclusive of it.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update with the carrier.
Shipping Delays
We do our best to meet the delivery estimates listed above, but delays can occasionally occur due to weather, carrier volume, peak seasons (such as holidays), or other circumstances beyond our control. In the event of a significant delay, we'll do our best to keep you updated.
Lost or Damaged Packages
If your package arrives damaged, or hasn't arrived within the expected delivery window, please contact us within 7 days of the estimated delivery date, and we'll work with you to resolve the issue promptly — whether through a replacement shipment or a refund.
Address Changes & Order Cancellations
Address changes or order cancellations can only be requested before the order ships (during the 1–2 business day processing window). Once an order has been handed off to the carrier, we're unable to change the shipping address.
Contact Us
Have a question about your shipment? We're happy to help.
📧 info@nutsfactorynyc.com